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USCIS Call-Routing Changes to Take Effect August 16, 2013

Haroen Calehr Aug. 14, 2013

On August 9, 2013, USCIS Customer Service is changing procedures at the National Customer Service Center to provide faster and more efficient service.

Beginning August 16, attorneys and BIA-accredited representatives who need assistance with their client’s case can quickly connect with an NCSC customer service representative, who will send the inquiry to the appropriate USCIS office for resolution. Under this new process, the customer service representative will assess the nature of the call and either accept a service request or transfer the call for more in-depth review.

This change hopes to improve the management of calls and reduce wait times to provide timely, individualized customer service to all USCIS customers and their representatives. USCIS customer service tools also include USCIS e-Request, which is a web-based tool that can be used to place an inquiry with USCIS for certain applications and petitions that are beyond posted processing times or selected forms where an Application Support Center (ASC) appointment notice or other notice is not received. This tool can also be used to create an inquiry for a USCIS notice with a typographical error.

Contact the Calehr & Associates Houston Immigration Attorneys today if you need immigration legal help in Houston.